Training Coordinator Job at Noblesoft Technologies, Troy, MI

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  • Noblesoft Technologies
  • Troy, MI

Job Description

Job Title: Training Coordinator (JD attached)

Compensation: $75,000 - $80,000 per year + Benefits


Full Time Role

Shift: Monday Friday Day Shift

Job Description:

  • As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
  • Monitor Software Support Hotline related dashboards
  • Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
  • Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
  • Train Level 1 PreAssessment Agents based on client's training material
  • Oversight of training Needs for additional development of Training requirements
  • Lead Teaming sessions
  • Conduct 1:1 training when needed with individual Level 1 agents

Qualifications:

  • Any Graduate (3-4 years course)
  • 5+ years of experience in mentoring, coaching and training
  • Proficiency in automotive hardware and software systems with its functionality is preferred
  • Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Key Skills:

  • Effective training evaluation skill
  • High attention to detail, and high level of professionalism
  • Proactive, self-motivated, self-starter, minimal supervision
  • Strong organizational, time and workflow management skills

Job Tags

Full time, Contract work, Shift work, Day shift, Monday to Friday,

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